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Power Outage Tips

When your power goes out, begin by looking outside or calling a neighbor to see if the outage is affecting more than just your home. Call Cherokee Electric Cooperative at 800-952-2667 or 256-927-5524 to report your outage.

Please be prepared to provide the account number, name and phone number associated with your account. Your meter number would also help us identify your location.

It pays to be prepared in the event of a power outage. A power outage can have any number of causes, from severe weather to traffic accidents to equipment failure. While most outages do not last long, knowing what to do when the power goes out can help keep you and your loved ones safe.

Here are some basic tips to remember:

1. Flashlights and battery-powered lanterns are the safest form of alternate lighting. Candles or camping lanterns can cause a fire or burns. Keep a battery-powered flashlight or lantern in an easily accessible place in your home.

2. Once you have your flashlight, turn off appliances and devices that were on before the outage occured. Sometimes a power surge can occur when electric service is restored and that could cause damage or even a fire. It’s okay to leave a lamp or a light on to know when the electricity has been restored.

3. If the outage is during the winter months, and you choose to use a non-electric space heater, make sure the heater is nowhere near any combustible materials. Never use these types of heaters when you are not in the room or when you go to sleep.

4. Always use caution with any alternate heating source. Be sure a wood or coal stove or liquid fuel heater is operated according to the manufacturer’s instructions.

5. Outdoors, stay away from any power lines that may be on the ground. Never approach a downed line. There is a serious risk of electrocution. Call Cherokee Electric Cooperative to report the problem.

6. If you experience a brownout or partial power, cut off your main breaker until the problem is resolved.